Payment & Refund Policies
Payments
Services supplied must be paid for in advance, unless credit terms have been agreed prior to placing orders. Payments can be made by the following methods:
Cheque or Postal Order
BACS
Credit or Debit Card via PayPal
PayPal Payments
If you choose to pay using the PayPal service, payment data will be stored by PayPal in accordance with their policies.
Refunds
You may request a refund by contacting us. We review all refund requests on a case-by-case basis and reserve the right to decline any refund for any reason. If approved, a refund will be made by cheque, BACS or credited to your PayPal account.
Refunds on unused service periods are available subject to the following terms and conditions:
Refunds will not be issued for those who break our Terms and conditions and Acceptable User Policies.
Domain name registrations are non-refundable, however if a genuine error, such as a spelling mistake, we may refund the difference between our charge and the Registrar's costs.
SSL certificates registrations and services are non-refundable.
Partial months and notice period for the cancellation of dedicated and shared hosting plans are non-refundable.
Setup fees incurred for dedicated servers are non-refundable.
Customers will receive a full refund for all services if notice of the cancellation is received up to 14 days from the initial receipt of the service. Excluded from this are the non-refundable items listed above.
Placing an order indicates your acceptance of the above terms and conditions and general hosting terms which can be viewed here.
If you have any questions regarding our policies please don't hesitate to contact us.
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